Privacy Policy

We may collect the following types of personal information:

• Name, email address, and phone number when you contact us or place an order
• Shipping address and billing information for order fulfilment
• Email address when you subscribe to our newsletter
• Device information, browser type, and IP address via analytics tools
• Browsing behaviour on our website (pages visited, time spent)

We use the information we collect to:

• Process and fulfil your orders and send order confirmations
• Respond to your enquiries and provide customer support
• Send newsletters and promotional communications (only if you opted in)
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud
• Analyse website traffic and user behaviour to enhance user experience

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Courier and logistics partners solely for order delivery purposes
• Payment gateway providers for secure transaction processing
• Email service providers for sending transactional and marketing emails
• Analytics providers (e.g., Google Analytics) in anonymised form
• Law enforcement or government authorities when required by law

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors interact with our site
• Preference cookies — remember your settings and preferences

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

All payment transactions are processed through secure, encrypted payment gateways. We do not store your payment card details on our servers.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us at [email protected].